Free US Returns Policy

We accept returns within 5 days of delivery, subject to the following conditions:

• Original tags must be attached
• Item must be in unworn condition with no signs of wear or alterations
• Original packaging must be included
• All accessories must be included
• International customers will need to cover return fees. 

24-Hour Cancellation Policy

We understand that sometimes you may change your mind about a purchase. That's why we offer a stress-free cancellation option:

• Within 24 Hours: Orders can be cancelled without any questions asked within 24 hours of placing your order.
• After 24 Hours: Once 24 hours have passed, orders cannot be cancelled but you can proceed with our standard refund process once you receive the order.
• To cancel your order within the 24-hour window, please contact our support team immediately at hello@shopatorie.com

Return Shipping Costs

Please note that shipping costs for returns are the responsibility of the customer, except in the following cases:

• Defective Items: If your item arrives damaged or defective, we will cover the return shipping costs.
• Incorrect Items: If you receive the wrong item, we will arrange return shipping at our expense.

How to Request a Return

• Contact Our Support Team: Email us at hello@shopatorie.com or use the contact form on our website.
• Provide Details: Include your order number and photos of the item in its current condition.
• Wait for Approval: Our team will review your request and provide return instructions if approved.

Refund Processing

Once we receive and inspect your return, we will process your refund within 5-7 business days. The refund will be issued to your original payment method. Please note that shipping costs are non-refundable unless the return is due to our error.

Non-Returnable Items

Some items cannot be returned, including:

• Items marked as final sale
• Personal care items
• Items that have been worn, altered, or damaged after delivery
• Items without original tags and packaging